ISO/IEC 17020:2012
Implementation
Impartiality and Independence in ISO/IEC 17020:2012
Understanding the critical requirements for impartiality and the three types of inspection bodies (Type A, B, and C).
Managing Inspection Processes under ISO/IEC 17020
A guide to Clause 7 requirements: from contract review to inspection methods and reporting.
Handling Complaints and Appeals (ISO 17020 Clause 7.5)
How to manage dissatisfaction and challenges to your inspection decisions impartially.
Subcontracting Inspection Work (ISO 17020 Clause 6.3)
Rules for using subcontractors and ensuring they meet the same high standards.
Inspection Reports and Certificates (ISO 17020 Clause 7.4)
What must be included in your final deliverable to the client.
Audit_Tools
ISO/IEC 17020:2012 Internal Audit Checklist
A detailed checklist for auditing an inspection body's management system.
Impartiality Risk Assessment Tool
A tool to identify, analyze, and mitigate risks to impartiality in inspection activities.
On-Site Witnessing Checklist
A checklist for monitoring inspectors on-site (Clause 6.1.8).
Contract Review Form
A tool to review requests for inspection to ensure you have the capability and resources.
Client Feedback Form
A simple form to gather feedback from inspection clients.
File_Deck
Inspector Code of Conduct & Impartiality Agreement
A document for inspectors to sign, declaring their independence and commitment to integrity.
Inspection Personnel Record & Competence Matrix
A template to track qualifications, training, authorizations, and monitoring of inspection personnel.
Inspection Report Template
A standard template for reporting inspection results, compliant with Annex B of ISO 17020.
Equipment Maintenance & Calibration Schedule
A tracker for inspection equipment to ensure it remains suitable for use.
ISO/IEC 17020:2012 Quality Manual Template
A customizable quality manual template designed for inspection bodies seeking accreditation to ISO/IEC 17020.