ISO 9001:2015
Customer Satisfaction Survey Template
A simple yet effective survey to gather customer feedback and measure perception.
Overview
Clause 9.1.2 requires you to monitor customers’ perceptions of the degree to which their needs and expectations have been fulfilled. Surveys are a common method.
Key Questions
- Product Quality: How would you rate the quality of our product?
- Delivery: Was the product delivered on time?
- Service: How helpful was our support team?
- NPS (Net Promoter Score): How likely are you to recommend us to a colleague? (0-10)
Tips
- Keep it Short: Nobody likes long surveys.
- Act on Feedback: If a customer complains in a survey, call them immediately.
- Analyze Trends: Look at the average scores over time, not just individual responses.